Shipping and returns

Shipping

Shipping to Italy Shipping costs to Italy amount to:

  • €5.00 VAT included for Express shipping (3/4 days);
  • €7.00 VAT included for Fast Express shipping (1/2 days).

They are free for orders with an amount equal to or greater than €100.00 including VAT. Shipping times for orders in Italy can reach a maximum of 5 working days (excluding Saturdays, Sundays and holidays).

 

Shipping to the European Union Shipping costs to Europe amount to:

  • €15.00 VAT included for international Express shipping (4/6 days);
  • €20.00 VAT included for international Fast Express shipping (2/3 days).

The amount of shipping costs is always calculated before finalizing the order. Shipping times for foreign orders can reach a maximum of 7 working days (excluding Saturdays, Sundays and holidays) and change depending on the area.

Returns and withdrawals

Purchases made within the sites www.d-stillate.com In the case of a contract for the purchase of products and services concluded by a consumer Buyer, the latter will have the right to withdraw from the contract itself, pursuant to and for the purposes of Article 52 et seq. of the Consumer Code (Legislative Decree 206/2005), without any penalty and without specifying the reason. The decision to exercise the right of withdrawal must be communicated by the Consumer Buyer within 14 days of receiving the product; in the case of separate delivery of multiple goods, ordered by the consumer Buyer with a single order, the fourteen-day deadline for exercising the right of withdrawal starts from the day on which the last good is delivered. The right of withdrawal is exercised by sending, by the Consumer Customer, within the 14 days mentioned above:

 

1. The standard form can be found at this link in pdf version, to be sent by registered letter with acknowledgment of receipt to the address:
Farmacia Ettore Florio Snc Piazza Leonardo 25/28, Naples (IT)

PDF FORM

 

2. Of any other explicit declaration of the decision to withdraw from the contract by registered letter with acknowledgment of receipt to the address:
Farmacia Ettore Florio Snc Piazza Leonardo 25/28, Naples (IT)

 

The notice of withdrawal must specify the will to withdraw from the purchase (it is not necessary to specify the reasons) and the product or products for which you intend to exercise the right right of withdrawal, attaching copy of the documentation proving the purchase. Farmacia Ettore Florio Snc communicates to the Consumer Buyer without delay a confirmation of receipt, via e-mail to the e-mail address communicated during the purchase procedure on the site, of the exercised withdrawal. In compliance with the provisions of article 59, letter. c) and d) of the Consumer Code, the consumer Buyer cannot exercise the right of withdrawal for products made to measure or clearly personalized or which risk deteriorating or altering rapidly. Furthermore, you cannot exercise the right of withdrawal in relation to sealed products that are not suitable for return for hygienic reasons or connected to health protection and were opened after delivery (art. 59 letter i) of the Consumer Code. The products for which the right of withdrawal is exercised must be returned within fourteen days from the day on which the consumer buyer communicated the exercise of the right of withdrawal, substantially intact, in their original packaging, complete with accessories and accessories. any manuals, without any lack. For purchases made within www.d-stillate.com, the purchased products must be sent to the sender’s address unless otherwise indicated by Customer Service. The only costs payable by the consumer Buyer for exercising the right of withdrawal are the direct costs of returning the goods, as provided for in article 57, paragraph 1, of the Consumer Code. Once the withdrawal request has been received, Farmacia Ettore Florio Snc will provide for the refund of the entire amount paid (excluding shipping costs) by the Consumer Purchaser within fourteen days from the date on which the Consumer Buyer has exercised the right of withdrawal, by re-crediting the current account used at the time of purchase, or by using the bank details provided by the Consumer Buyer with the notice of withdrawal and in any case using the same payment method used by the Consumer Buyer at time of purchase. At the same time as the refund of the amount paid, Farmacia Ettore Florio Snc will eliminate any benefit connected to the purchase and possibly assigned to the Buyer as a consequence of the order placed and subsequently subject to withdrawal (e.g. discount vouchers). Farmacia Ettore Florio Snc will refund the customer the entire amount already paid for the product within 14 days of receiving the return form containing the decision to exercise the right of withdrawal. The Seller reserves the right to withhold the refund until it has received the goods for appropriate checks, in any case no later than 30 days from the date of receipt of the return form. However, if the methods, conditions and terms for exercising the right of withdrawal are not respected, as specified in this article, the consumer Buyer will not be entitled to a refund of the sums already paid. In this case, the Consumer Buyer will be able to regain, at his own expense, the product in the state in which it was returned to Farmacia Ettore Florio Snc. Otherwise, Farmacia Ettore Florio Snc may retain the returned products, in addition to all sums already paid by the Consumer Buyer for the relevant purchase. Shipping and transport costs are the responsibility of the Buyer. For further information, please refer to general conditions of sale.